The truth is, inefficiency is a sad reality that all entrepreneurs have to face. Besides, when left unchecked, it can significantly impact the productivity and profitability of a business. Thanks to technology, there are several tools designed to boost productivity and efficiency. In addition, these tools reduce the risk of human error and eliminate downtime. Finding the right tools for your business is not exactly rocket science if you know where to look. If you’re looking for ways of making your business more efficient, here are three great tools to help you do just that.
1. Voice Recognition Software
It’s no secret that when contacting a company, most people prefer talking with a friendly and knowledgeable customer care agent. However, this customer care system has become inefficient due to the long waiting time and the inability to understand the purpose of the call. This is where an interactive voice response system comes in, especially when the company has many incoming calls to manage.
Thanks to modern technology, computers now have speech recognition capabilities. As a result, many businesses have integrated IVR technology (interactive voice recognition technology) into their customer service processes. For instance, when calling a company, we may unknowingly interact with a recorded voice thinking it’s an actual human being. The messages that incoming callers hear, though, are often pre-recorded.
For further clarity, here’s how the IVR system works: a traditional IVR system includes a computer connected to a phone system through telephony integration (a telephony card or telephony board) and IVR software. The IVR software allows you to pre-record menu options and forms of greeting that a caller can select using a phone keypad.
If you want to improve the efficiency of your customer service, you can integrate interactive voice recognition software into your contact center system. The IVR system uses artificial intelligence and machine learning to interact with customers before redirecting them to the right agent to offer them the best assistance. Customers either use a touch-tone keypad selection or a form of voice input to interact with a contact center without the help of a live agent.
With an IVR system, your call center can effectively handle all incoming calls. Moreover, a complex IVR menu can increase the first contact resolution of customer inquiries without speaking to a human operator. That said, IVR technology is a great way to deliver a better customer experience and enhance customer satisfaction.
2. Cybersecurity Tools
In modern times, technology has revolutionized the way we do business. However, with continued reliance on the internet comes an increased risk of cyberattacks. As a result, virtually every online business is exposed to these risks. In recent years, there have been widespread incidents of cyber-crimes. Unfortunately, businesses without comprehensive IT security have been on the receiving end of these attacks. As a result, many of them have incurred substantial financial losses, data breaches, and decreased customer trust.
The most common threats to your business include adware, ransomware, and spyware. So, the best way to protect your business is to invest in a cybersecurity solution that can provide adequate protection from cyberattacks. There are several benefits of deploying cybersecurity into your business processes. For one, both your business and employee details will be kept safe. More so, it offers your customers protection against the loss of their data, which will invariably inspire trust and confidence.
When on the hunt for a cybersecurity solution, check to see if it has anti-virus or a firewall installed. This is because an effective cybersecurity solution should eliminate the possibility of a virus infection. Also important are anti-spam and online content filtration mechanisms. If you’re unsure where to start looking, fortunately, there are several effective cybersecurity options available today. Take, for example, the Secured web filtering platform, a protective DNS service that protects against various malware attacks.
CMS (Content Management System)
A content management system improves team collaboration and efficiency of the business operation. Whether you run a small or medium-sized company, you need to incorporate a content management system into your business processes. It allows several users to share content such as word files, documents, photos, videos, spreadsheets, and audio files.
What’s more, most CMS tools are managed by a central administrator, possibly the business owner or a content manager, who helps to manage workflow. The exciting thing is that the content can be accessed by anyone that the administrator has granted authorization. Additionally, a CMS tool can help your content team create viable digital products.
When looking for the right content management system, you have the option of either a web CMS tool, component CMS tool, or enterprise CMS tool Moreover, some CMS tools allow for integrations with an Application Programming Interface (API).
Regardless of your choice, finding the right one for your business can be daunting, as several CMS tools are available on the market. Some excellent CMS tools include WordPress, Joomla, Drupal, Magento, and Sitecore.
If you’re unsure where to start, fortunately, with Devsu’s managed teams, you can amplify these digital products to bring them to the market fast through online marketing. Their tech professionals include developers and project managers who are on hand to bring your digital products to life. The bottom line is that a CMS tool plays an integral role in content management.